Hang Seng Online Banking Services in Hong Kong

The bank’s remote banking provides  online services platforms that suit their clients particular needs, offering a convenient financial management platform anytime and everywhere.

The services offered by the Hang Seng online include personal, mobile, business banking and also investment management and IPO-related services.

The personal e-Banking provides various option such as account overview, online transfers, account opening and upgrade, request for certificate of account and statement, change of account statement date and request for a chegue book.

Online Payments

The bank provides e-Bill service, which means online bill and payments and setting up direct debit authorizations.

Investment Services

Online investment management solution includes access to securities and investment funds, investment account opening, Precious Metal Margin Trading, investor toolbox, risk profiling questionnaire as well as capital protected investment deposits.


The Personal e-Banking option also allows bank’s customers to use various insurance packages, such as travel, home care, personal accident insurance, credit care and full time or part time domestic helper.

Loans & Mortgages

Overdrafts and loans which include mortgages, asset linked secured overdrafts, installment loans, unsecured overdraft facilities, revolving loans and request for early settlements also are available through online banking.

Credit Cards

Banking cards services provided by the bank online include credit card or spending card application, card security services and request for increase in credit card limit.

Additional Online Services

Online banking also allow to set e-alerts, get e-statement, switch between account currencies, set overseas
ATM limit maintenance, export DC transfer and payroll services, as well as sent enquiries, suggestions and feedback.

Mobile Banking

Mobile banking services from Hang Seng give the customers access to their accounts through their mobile phones. The bank has well developed smartphone applications which give one access to personal banking services, business banking services, foreign currency exchange services as well as personal loans.

Other services available online and via mobile devices include e-market news, e-valuation, e-IPO service and e-MPF.

The e-market news service is a feature that keeps clients in touch with market information, investment intelligence and in-depth analysis on the market. It enables investors make wise investment decisions.

e-IPO Service enables clients to conveniently subscribe for new public offer shares, retail bonds, bonds, notes and certificates of deposits.

e-MPF enables both employers and employees contribute to the Hang Seng Mandatory Provident Fund. E-MPF also allows clients to manage their mandatory provident fund accrued benefits with more flexibility under the employee choice arrangement.

The bank’s mobile site, which is available at http://mobilehanseng.com enables clients to use their handsets to access their accounts all transactions and information are protected using Secure Socket Layer Encryption technology.

Online Business Banking

Business banking services gives customers online access to their business accounts as well as the financial instrument needed such as loans. The bank also offers smart business tips and cash management guidance as well as commercial advice for business start ups and capital ventures.

The company also trades in the gold market and therefore offers exclusive access to gold prices in the local and global market. It also offers preferential bank fees to its online customers as well as bonus interest rates for
business savings. Such services help to reduce the online transaction costs of operating a business.

As a result of its prowess in offering its financial services Hang Seng has received numerous awards and recognitions. Some of the most notable awards the bank has received include: 2014’s World Strongest Bank by Bloomberg markets, 2014’ Best SME Partner award by the Hong Kong General Chamber of Small and Medium Sized Business as well as the Best Private Bank in Hong Kong in 2010-2012 by Euromoney.

The bank has also been ranked number 76 in terms of brand value among the top 500 banking brands in 2014 by The Banker.